Virtual Assistant Services

Virtual Assistance is a fairly new administrative profession. The professionals are called Virtual Assistants, or VAs. VAs are micro business owners who provide administrative and personal support while working in long-term collaborative relationships with only a handful of terrific clients. Using phone, fax and email, VAs support their clients without having to ever step foot inside the clients' offices.
Services Include: (click service below for more information)
 
Secretarial Research Word Processing
Presentations Data Processing Database Management
Desktop Publishing Mail Services Email Services
Basic PC Support Telephone /Fax Services Internet Services
Bookkeeping Writing / Editing Services Marketing Services
Personal Services    

 

Secretarial    (back to list)
  • A client needs to confirm sales appointments made for the week.
  • A client needs directions to a prospect.
  • A client has routine paperwork that must be filled out on a daily basis. (i.e. sales call re-cap.)
  • A client makes a back-up tape of the computer and sends it to the VA for safe-keeping.
  • A client travels frequently and needs a VA to coordinate air travel, car rental, and hotel reservations
Research    (back to list)
  • A client is selling business success tools and seminars. The client has to research a target industry. Once the list have been prepared, the VA calls to identify a contact individual. The VA prepares and mails introductory material. After a specific time, the VA calls to verify information has been received and to schedule a sales appointment.
  • A client needs a hotel conference room for a seminar and telephones a VA to do some research. The VA contacts several hotels in the area to find availability of the date, size and specifics of the seminar. The VA obtains written quotes from the hotels that can accommodate the request.
  • A client needs software to do mail merge in email. The VA researches the Internet and inquiries among business networking groups about such software. The VA continues to verify price, availability etc.
  • A client is interested in what competition exists on line. The VA does the research and gives the list back to the client
Word Processing / Presentations    (back to list)
  • A client writes a letter and faxes it to a VA. The VA types the letter, prints the letter on the client's stationery and mails.
  • A client needs a manual typed and saved to a CD.
  • A client is preparing a seminar and needs a Power Point presentation prepared.
  • A client is preparing a seminar and needs a questionnaire fact sheet from each participant prior to the seminar.
Data Processing / Database Management   (back to list)
  • A client collects business cards all month long. At the end of the month, all business cards collected are mailed to the VA. The VA returns the cards in database form via an email attachment.
  • A client emails all new prospects leads to a VA. The VA enters the information into a contact database and using mail merge sends an introductory letter. These letters are monitored and follow ups are sent every two weeks. A record is sent to the client of transactions.
  • A client is preparing a direct mailing and needs to verify his database.
  • A client is preparing a fax broadcast but has an incomplete database. The VA phones those missing fax numbers and updates the database and returns to client.
Desktop Publishing   (back to list)
  • A new entrepreneur needs a tri-fold brochure for their new business. A VA can design, type and print tri-fold brochure.
  • A new entrepreneur needs business cards. A VA can design and print business cards.
  • A client needs a price list prepared. A VA can design, type and prepare flyers.
  • A client needs a product list prepared.
  • A client needs a schedule prepared. A VA can design, type and prepare flyers such as calendars or schedules.
  • A client needs certificates for participant's completing a seminar.
  • A client awards an employee of the month and provides certificates, trophies or plaques.
  • A client is preparing an awards ceremony for the annual company meeting and needs award certificates. A VA can design and prepare certificates and may use client provided art and/or ribbons
Mail Services    (back to list)
  • A client who travels frequently returns to a stack of mail and sometimes misses important correspondence. The VA can retrieve the mail, fax or overnight to client's hotel or office urgent items, and respond to routine matters etc.
  • An international company may need mail service in the USA (or other country). All mail is forwarded to a post office box near VA to process.
  • A client needs fulfillment services for books, tapes, or other materials.
Email Services     (back to list)
  • A client cannot keep up with the volume of email and is missing important messages. The VA retrieves, all email, sorts, responds to routine requests and forwards items of importance to client.
  • A client goes on vacation and doesn't want to miss important emails.
  • A client is going on vacation and doesn't want to miss important emails messages. The client forwards all email to VA.
  • A client has an auto responder on his/her website. The VA can rite and set-up the auto responder. The VA also will monitor the number of request and establish a database of who is requesting information.
  • A client wants to fully utilize their email software program (i.e. filters, autoreply, signatures, etc.) The VA can "walk him through" the set-up and teach the client how while on the telephone and computer at the same time.
Basic Computer/PC Support    (back to list)
  • A client needs basic tech support with computer issues (i.e. remove spyware, delete cookies, clean history, PC system maintenance)
  • A client needs to install software, but needs assistance in understanding the terminology. The VA can walk them through the installation process
Telephone /Fax Services   (back to list)
  • A client is going on vacation but needs to stay in touch with important business calls.
  • A client is leaving on a business trip but doesn't want the phone left unattended.
  • A client is frequently out of the office or travels and cannot check voice mail on a regular basis.
  • An international company needs a contact in the USA (or other country). Due to the different time zones and costly international long distance phone charges, it is difficult for prospects to contact the international client.
  • A client is going out of town but needs to respond to any faxes received.
Internet Services   (back to list)
  • A client operates an automated email mailing list/newsletter. Although automated, the client still receives incorrect subscription requests or failed mail messages. The VA maintains.
  • A client operates a manual email mailing list/newsletter. The VA manages the email database.
  • A client needs changes on his/her website.
  • A client needs to promote the website.
  • A client wants to increase the number of subscribes to his/her electronic newsletter. The VA lists the newsletter with a variety of online directories and follow up to make sure the listings are accurate.
  • A client wants to promote their company online. A VA can submit  articles written by the client or other article writing service to increase exposure of his/her company.
  • A client doesn't have time monitor website traffic. A VA can monitor traffic reports and make recommendations for adjustments to improve traffic.
  • A client wants to improve website traffic with related links.
  • A client doesn't have time to monitor his/her website for errors or broken links. The VA can periodically review the website and verify links.
Bookkeeping    (back to list)
  • A client needs bill paying service.
  • A consultant needs invoicing services only.
  • A client has several accounts receivables that are past due. The VA can mail past due notices or follow up via telephone to collect on past due invoices.
Writing / Editing Services   (back to list)
  • A client is preparing a brochure and needs assistance with the copy.
  • A client is preparing a marketing flyer and needs assistance with the copy.
  • A client is preparing a website and needs assistance with the copy. The VA can proofread marketing literature.
  • A client has prepared a manual that needs to be edited. A VA can type, format, proofread, edit, spell-check, and grammar check documents.
Marketing Services  (back to list)
  • A client implements an advertising plan. The VA monitors the plan, submits ads by deadlines, tracks expiration dates, coordinates payment, handles correspondence with advertising vendors and continually updates the advertising report and/or advertising budget report for the client to review.
  • A client wants to monitor customer satisfaction.
     
Personal Services   (back to list)
  • A client is planning a birthday party, anniversary party or golf outing.
  • A client has a hard time remembering birthdays, anniversaries etc.
  • A client makes appointments and then forgets to keep them.
  • A busy client needs an extra set of eyes. The VA can tape favorite TV shows
  • A VA can provide clipping service.
  • A client is planning a wedding. A VA can assist with the invitation list, mailing the invitations, tracking RSVPs, tracking gifts received and even send thank you cards.
  • A client is traveling and broke his/her tooth. The client calls the VA and requested a dentist appointment in his destination city.
 
Our Service
We are looking for a long-term relationship. A a relationship where what's key is that you and your VA form a partnership (in the relationship sense, not the legal!) that is ongoing and consistent. A relationship where you communicate and work together all the time. A relationship where your VA is involved in your business and life in a strategic way, not in a transactional way. We value working with you and tasks of today need to be handled, but there should also be a desire to watch your goals as well as support you in achieving them more easily and quickly than you could have alone.
We do not do piecework, project work, or only assist with one area of your business (like bookkeeping, accounting, marketing, etc.).
If you only want help with marketing, for instance, or bookkeeping, or help with an Internet newsletter, then you want a marketing consultant, bookkeeper, or Internet writer/publisher, respectively. If, on the other hand, you want someone to assist you with most/all aspects of your business and/or life, and are interested in working with a VA in a long-term, collaborative relationship, we can help you.

When you're sure that looking for a VA is the right step for you, complete the quote form as completely as possible. This will help us better assess your needs.

 
QUOTE FORM  - CLICK HERE